Frequently asked questions

Yes, you can subscribe to our insurance. However, please note that some countries (such as those at war) are not eligible.

Yes, you can. You will be covered outside of your country of residence.

Yes. You can buy for up to 10 people with only one payment.

Yes. We will cover your trip on the same conditions.

No. The policy must cover the entire duration of your trip and must be purchased before your trip starts.

During subscription, you will be asked to provide the name, the birthday, the nationality and the country of residence of the insured.

Depending on your nationality, you may need one. Please check this page: Schengen visa

Schengen is a group of European countries listed on this page: Schengen countries.

Yes. We will need proof of the visa denial, and we will fully refund you.

• We cover your medical fees related to the coronavirus as long as you have respected medical advice and the travel recommendations provided by the World Health Organisation or any other similar organization from your country of residence or from the country you are traveling to.
• We will cover these fees only if they are related to a medical incident as defined in the applicable general conditions. No cover is provided for the tests made compulsory by a national or international authority to be able to leave or go to a territory.

You can do so before the start of your coverage by sending us an email through the contact form.

Please subscribe to the desired insurance plan again, then email us with your request to cancel and refund the previous policy. Make sure to send your request before the policy start date.

In case of a medical emergency, please contact us as soon as possible on the phone number mentioned on your insurance certificate. Alternatively, you can use the medical teleconsultation service with the credentials provided in your insurance certificate.

You can now make an online claim using our our dedicated platform. 

Pre-existing condition is any sickness, disease or other medical condition of the Insured Person which requires medical treatment and which was know by the insured person and diagnosed before purchase of AXA Schengen travel insurance.

 Yes. Via the contact form. For medical emergencies, please dial the emergency number mentioned in your insurance certificate.

No. AXA Schengen covers countries of the Schengen Area (Low Cost) and the Schengen area, the EU and the U.K. (Europe Travel and Multi Trip).

Yes. AXA Schengen Europe Travel and Multi Trip cover the United Kingdom, the Schengen area and the other EU countries.

All our travel insurances meet the requirements of the Schengen Embassies. Please visit the Coverages Page to view the differences.

Yes it covers all countries in the Schengen area as well as Switzerland and Lichtenstein, San Marino, the Principalities of Andorra and Monaco and Vatican City

Yes, you can, that is a standard procedure.

There could be several reasons: incorrect data provided, insufficient funds in the account, or security protection activated by your bank.

We accept credit cards and PayPal but do not currently accept wire transfers.

No, the price displayed on our website is the final price you will pay.

 You should see a charge from “INTER PARTNER ASSISTANCE”, City: “Bruxelles”.

Yes, we accept Visa, MasterCard, and American Express from any country.

Yes, we accept MasterCard, Visa, and American Express. Choose your preferred payment method during checkout and follow the instructions.

No, we do not need your financial details. Our payment provider secures your transaction.

Our payment provider processes requests within 24 hours. Depending on the bank and the cardholder’s country, it may take a few days to several weeks.

Yes, a payment confirmation with your details is sent via email after purchase.

First, check your spam folder. If the documents are not there, contact us through the contact form.

No, only the name of the covered person appears on the certificate. The payer’s name is shown in the special conditions.

Contact us via the contact form.

Contact us via email before the coverage starts through the contact form.

The mandatory insurance certificate is sent immediately via email after payment. You just need to print it.

No. The documents are sent via email, and no paper version will be provided.