Learn more about NEO

Definitions and Documentation at hand

A

Agent Channel

Agent Channel's purpose is to make NEO eCommerce solution available from outside the Axa Partners Eco System. 

For example, this enables Brokers and external Travel Agents to reach the NEO purchase funnels and trigger susbscriptions directly with their customers in their own agency. 

Agent Channel also enables to search back for policies previously subscribed and perform updates or cancellations on those policies without having to request support from the Axa Partners Customer Care Departement.

  • Additional links and info here

Agile

NEO has been developed and is continuosly growing and improving it's features by following the Agile and Dev Ops methodology

  • <p>Read more about those principes here : </p> <ul> <li>Agile : <a href="https://agilemanifesto.org/">https://agilemanifesto.org/</a></li> <li>Dev Ops : <a href="https://en.wikipedia.org/wiki/DevOps">https://en.wikipedia.org/wiki/DevOps</a></li> </ul>

B

Back Office

NEO's Back Office is a powerful contract modelization tool which assists Sales, Marketing and Underwriting teams to make partnerships ready for eCommerce online sales. 

It's main features allow to : 

  • Record the partner and entity information
  • Build a full Contract structure from the catalog to Sub products to products
  • Define quoting criterias
  • Define coverages
  • Define pricings
  • Define eligibility rules, etc ... 

  • Additional links and info here

Business Lines

NEO is structured around different areas of business. 

Currently the following areas are covered by NEO : 

Travel
Consumer Electronics and Legal Protection (undergoing decommissioning)
Home
Motor
Health

  • Additional links and info here

L

Liferay

Liferay is a content management system for which documentation can be found online through the editors web site here : https://help.liferay.com/hc/en-us

Using Liferay for designing Axa Web sites requires working in a context where pre-conceived templates need to respect the Axa Design principles. Learning to use Liferay in this context requires to catch the basics then self-train as much as possible.

You will find herunder some links to videos recorded during sessions with different countries or businesses.
They can bring you additional knowledge based on concrete examples.

Enjoy the viewings !
____________________________________________________________________________________________________________________

  • <p>Training Sessions with Italy : </p> <p><u><strong>1st session (1h17min)</strong></u> : <a href="https://webserver-salesaxapartners-uat.lfr.cloud/documents/2269636/2680466/Liferay+Content+Management+-+Training+Session+1-20221206_140308-Registrazione+della+riunione.mp4/d07e43a6-0cdc-e041-c5f7-97712f5d3f22?t=1686757830637">Download Document</a></p> <p><u><strong>2nd session (1h32min)</strong></u> : <a href="https://webserver-salesaxapartners-uat.lfr.cloud/documents/2269636/2680466/Liferay+Content+Management+-+Training+Session+2-20221213_113739-Registrazione+della+riunione.mp4/bf73a7c8-000e-fbce-681b-d7285f9ddddd?t=1686757816588">Download Document</a></p> <p><u><strong>3rd session (55min)</strong></u> : <a href="https://webserver-salesaxapartners-uat.lfr.cloud/documents/2269636/2680466/Liferay+Content+Management+-+Training+Session+3-20230127_100237-Registrazione+della+riunione.mp4/458fc165-88b6-37ff-9bf5-3c068132238c?t=1686757824737">Download Document</a></p> <p> </p>

N

NEO

NEO is the official Axa Partners eCommerce solution enabled to commercialize Insurance Policies or One Shot/On Demand Services.

The NEO eCommerce solution is made out of fully integrated components since as : 

  • NEO Back Office : to modelize the contracts, catalogs and pricings for each partnership
  • Agent Channel : to host external accounts for Brokers and Travel Agents to access NEO from the internet
  • Liferay : to expose NEO to the general public on internet thus allowing direct B2C sales
  • Salesforce : to host the policies and services created through the NEO front ends

NEO is also integrated to eCare Claims and Case Management System as well as ICVC Policy external sources data base

  • Additional links and info <a href="https://webserver-salesaxapartners-uat.lfr.cloud/web/neo-knowledge-center/get-started-with-neo">here</a>

S

Salesforce

Salesforce services NEO as a Policy hosting data base but also integrates all the communication templates and rules related to triggering those communcations whether by SMS or eMail.

Salesforce for NEO can also manage complexe rules to trigger policy renewals, bad debt reminders, renewals, payments and much more.

  • To get access to Salesforce for NEO you will need a dedicated NEO profile. Reach out to your Silva ticketing tool and request an account to your manager

V

VSTS

Visual Studio Team Services is the tool used by the NEO Development team. 

You might hear about this tool as it also provides requirements management capabilites for Product Owners or Local Product Owners as well as Incidents tickets backlog management.

  • <p>Want to know more about VSTS ?</p> <p>Here's the link : <a href="https://en.wikipedia.org/wiki/Azure_DevOps_Server" target="_blank">https://en.wikipedia.org/wiki/Azure_DevOps_Server</a></p>